At Himaliprime, we are committed to delivering high-quality products and a great customer experience. Please read this policy carefully to understand how returns, refunds, and exchanges are handled.

1. Our Commitment to Quality

We stand behind the quality of our products. In the rare event that there is an issue with your order, our support team will review your request and ensure a fair and transparent resolution in line with the policy below.

2. Returns, Refunds & Exchanges

If you’re not completely happy with your purchase or have changed your mind, you can return unopened and unused items within 30 days of delivery for either a refund or an exchange.

To be eligible for a return or exchange:

  • The item must be unopened and unused.
  • The product must be returned in its original packaging.
  • The item must be in resellable condition.

Once your returned item has been received and inspected:

  • Approved refunds will be issued to your original payment method, minus a £3.50 return fee.
  • If you choose an exchange instead of a refund, a £3.50 return fee will also apply.

For exchanges:

  • If you select a replacement product with a higher value, you will be required to pay the difference in price.
  • If you select a replacement product with a lower value, we will refund the difference to your original payment method.

Approved refunds are typically processed within 5–7 business days after the returned item has been received and approved. Your bank or payment provider may take additional time to reflect the refund.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, we will provide either a full refund or an exchange, depending on your preference.

To be eligible:

  • Issues must be reported within 48 hours of delivery.
  • Clear photographs or a short video showing the damage, defect, or incorrect item must be provided.
  • The product must be returned to us for inspection. Our support team will provide return instructions.

For approved claims relating to damaged, defective, or incorrect items:

  • No return fee or additional charges will apply.
  • You may choose either a full refund or an exchange at no additional cost.
  • Approved refunds will be issued to the original payment method within 5–7 business days after verification.
  • Your bank or payment provider may take additional time to reflect the refund.

If you choose an exchange:

  • If the replacement product is more expensive, you will only need to pay the difference in price.
  • If the replacement product is less expensive, we will refund the remaining balance to your original payment method.

4. Refund Method & Chargebacks

Refunds are issued only to the original payment method used for the purchase. If you experience an issue with your order, we encourage you to contact our support team before initiating a chargeback so we can work to resolve the issue as quickly as possible.

5. Policy Updates

Himaliprime reserves the right to modify this policy at any time. Any changes will apply to orders placed after the updated policy is published on our website. We recommend reviewing this policy periodically.

6. Contact Us

For return requests, refund requests, exchange requests, or any questions regarding this policy, please contact us at support@himaliprime.com.